Privacy Policy

1. Introduction

This Privacy Policy describes how 3D Print Quote Calculator ("we", "our", or "the App") collects, uses, and shares information when you install and use our Shopify application.

2. Information We Collect

When you install and use the App, we collect:

• Shop Information: Your Shopify store domain, name, and email address for account identification and support purposes.
• Configuration Data: Pricing settings, material configurations, and preferences you configure in the app admin panel.
• 3D Model Files: Files uploaded by your customers for quote generation. These are stored temporarily and deleted according to your configured retention period.
• Quote Data: Information about quotes generated including file dimensions, calculated prices, materials selected, and timestamps.
• Usage Data: Quote counts, storage usage, and feature usage statistics for plan management and service improvement.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the quote generation service
• Calculate accurate pricing based on your settings
• Send email notifications when configured (optional)
• Provide customer support and respond to inquiries
• Improve and optimize the application
• Comply with legal obligations

4. Data Storage and Security

• Database: Configuration and quote data are stored in access-controlled databases on secure servers.
• File Storage: 3D model files are stored in Cloudflare R2 object storage with industry-standard encryption at rest.
• Data Retention: Files are automatically deleted after your configured retention period (default: 30 days).
• Access Control: Only authorized personnel have access to your data, and only for support and maintenance purposes.

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

• Cloudflare R2: 3D model files (STL/OBJ/3MF) uploaded by your customers are stored in Cloudflare R2 object storage. No personal customer data is sent to Cloudflare beyond the file contents.
• Resend: When you configure email notifications and a customer opts to receive a quote by email, their email address is shared with Resend (resend.com) for email delivery. Customer email addresses are only shared with Resend when customers explicitly request to receive quote emails.
• Frankfurter API: We use the Frankfurter API (api.frankfurter.app) to fetch live currency exchange rates. No personal or shop data is transmitted to this service.
• Legal Requirements: When required by law or to protect our rights.

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access: Request a copy of your data we hold.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data.
• Portability: Receive your data in a machine-readable format.
• Object: Object to certain processing of your data.

7. Data Deletion

When you uninstall the app, we automatically delete all your data including:

• All configuration settings
• All stored 3D model files
• All quote history and usage data
• All custom materials and colors
• All subscription and billing records
• All session data

This deletion is automatic and permanent.

8. Customer Data

The App processes data about your customers (3D model uploads, quote requests). As the merchant, you are the data controller for your customers' data. We act as a data processor on your behalf.

9. Cookies and Tracking

The App uses minimal browser storage (localStorage) for currency selection and quote session management. We do not use third-party tracking cookies or advertising trackers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: contact@novo.ro
Company: Novogroup Systems SRL